YOUR CARE MATTERS

COMPLAINTS Policy

We care about the experience you have with us, so whether it is good or bad, we want to hear from you. When you tell us what you think, it helps us identify good and bad practice and to improve what we do.

Providing a compliment or making a complaint
We value feedback on any aspect of our work. If you would like to compliment a member of staff, the work we do or the services we provide, please complete the contact form here. You can also use this form to make a complaint. We will contact you asap upon receipt.

If patients are not satisfied with the result of our Complaints Resolution Procedure, here are further useful contacts:

The Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP.
Telephone: 0345 015 4033
www.ombudsman.org.uk

The Dental Complaints Service
The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER.
Telephone: 08456 120 540
www.dentalcomplaints.org.uk

The General Dental Council
37 Wimpole Street, London. W1N 8DQ.
Telephone: 0845 222 4141
www.gdc-uk.org